ICT Induction manual template

General
General introduction to the IT systems 

About your computer and who uses it (perhaps it’s shared between more than one staff member)

Shutting down PC at night (or not!)

About the network (– is there a server? Wireless or cabled?)

Internet access on your PC

How information is backed up and whose responsibility it is

User name and password

Your user name
 
What the initial password is and how to change it

Changing your password (How regularly passwords are changed and how much warning time you’ll get to change it)

Tips on what to use and what not to use as a password

What to do if you forget your password

How to log in (and hints if your log in fails e.g. caps lock on etc.)

Email address info

Your email address
Your website address(es)

Applications in use

Office applications

Email, calendaring and contacts software (e.g. Outlook, Groupwise, Ximian Evolution etc.)

Organisational database(s)

Advanced information on using applications (e.g. public folders in Outlook)

Intranet information if appropriate

What to do if you require specialist software

What to save where, permissions on drives and folders

Drive mappings on the server or other shared drives

Whereabouts your work is saved

Where your personal files can be saved

Conventions on document management, file deletion etc.

Saving to your PC – use of My Documents

Policies
ICT Acceptable Use Policy

What it is and how it’s used

Organisational requirements (whether you need to read, agree to it, sign it etc)

Other policies (H&S, data protection)

Health and safety

Data protection

Confidentiality

Help & support (Who to get help from for hardware, network and file issues)

Internal support staff

Liaison with external support and how to contact them

Dealing with viruses etc.

What to do if you suspect you have been sent a virus

What to do if an error occurs on your PC

Who to call for help

Super-user help on general applications

Who in the organisation is skilled in certain applications or operating systems

Help on special applications (such as organisation database)

Training
Training & training needs analysis

How to complete a training needs analysis

What external training is available

Internal training availability