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    <title>ICT Knowledgebase forum</title>
    <link>http://www.ictknowledgebase.org.uk/forums/index.php</link>
    <description><![CDATA[]]></description>
    <language>EN</language>
    <pubDate>Fri, 12 Mar 2010 12:15:44 +0000</pubDate>
    <lastBuildDate>Fri, 12 Mar 2010 12:15:44 +0000</lastBuildDate>
    <category>ICT Knowledgebase forum</category>
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    <ttl>600</ttl>
    <item>
      <title>[ICT Management] Are you backing up? Can you restore a deleted file?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,718,718#msg-718</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[Is backing up a chore that you'd rather not be bothered with and just hope that things don't go wrong - or do you have things under control with daily backups of important files? Or somewhere in between? And if you are backing up, do you know how to recover lost or deleted files? Is there enough advice available for organisations struggling with data management?]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,718,718#msg-718</guid>
      <pubDate>Fri, 12 Mar 2010 12:15:44 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Re: Helpdesk applications</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,703,714#msg-714</link>
      <author>JamesL</author>
      <description><![CDATA[Debbie

I'll send you the specific questions I need asking about Track-It regarding functionality I'd like from helpdesk software shortly.

James
Game &amp; Wildlife Conservation Trust
jlong@gwct.org.uk]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,703,714#msg-714</guid>
      <pubDate>Mon,  8 Mar 2010 17:13:22 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Re: Using open source software</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,711,712#msg-712</link>
      <author>iangoodman</author>
      <description><![CDATA[If you are considering using an Open Source Operating System take a look at the latest Knowledgebase article on Ubuntu 9.10 - Karmic and the reasons to upgrade.]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,711,712#msg-712</guid>
      <pubDate>Tue,  2 Mar 2010 11:26:46 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Using open source software</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,711,711#msg-711</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[In the February 2010 London ICT e-bulletin we're highlighted a number of developments with open source and some new and updated tools and tips. Have you considered using open source in your organisation?  Or are you already using applications such as Firefox or OpenOffice.org? Maybe you've gone &quot;all the way&quot; with Linux desktops - what have yiour experiences been?]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,711,711#msg-711</guid>
      <pubDate>Tue, 16 Feb 2010 12:20:33 +0000</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Re: Web hosting</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,116,710#msg-710</link>
      <author>abamaison</author>
      <description><![CDATA[You can often get cheaper hosting outside the UK however it's important to consider any potential data protection issues. See the knowledgebase article here: http://www.ictknowledgebase.org.uk/dataprotectionandweb for more info.]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,116,710#msg-710</guid>
      <pubDate>Mon, 15 Feb 2010 14:23:46 +0000</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Re: Web hosting</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,116,709#msg-709</link>
      <author>kiran1</author>
      <description><![CDATA[I hosted my site here http://www.thewebpole.com/   .Here i got the web hosting service at cheap price..It's cheap and reliable one..]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,116,709#msg-709</guid>
      <pubDate>Mon, 15 Feb 2010 05:24:03 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Re: Helpdesk applications</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,703,708#msg-708</link>
      <author>DebIngram</author>
      <description><![CDATA[I'm with Numara Software and I'd be happy to put you in touch with customers who have experience with Numara Track-It!. We can give you a demo to show you how Numara Track-It! addresses the requirements you have described in your posts. Numara Track-It! has the largest installed customer base worldwide and one of the highest customer satisfaction ratings in the industry. That's probably why you're hearing about it in on the sites you have visited. We have information available for you at www.numarasoftware.com that relates to your requirements and you can register there for a demo or access a webinar to learn more.

Debbie Ingram
Numara Software
debbie.ingram@numarasoftware.com]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,703,708#msg-708</guid>
      <pubDate>Fri, 12 Feb 2010 22:09:50 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Re: Helpdesk applications</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,703,707#msg-707</link>
      <author>EricAnderson</author>
      <description><![CDATA[Hi,
The Incident Management Edition of our iSupport web-based help desk software replaces Track-IT on a regular basis.  We'd be happy to give you a demonstration or free trial evaluation to test it out.  Visit www.gwi.com or email sales@gwi.com if you're interested.

Good luck,
Eric]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,703,707#msg-707</guid>
      <pubDate>Thu, 11 Feb 2010 16:21:36 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Re: Helpdesk applications</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,703,706#msg-706</link>
      <author>SteveC</author>
      <description><![CDATA[Hi
I've used kayako, and note that quite a few web hosting companies also seem to use it. You can have it as SaaS or as a product.]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,703,706#msg-706</guid>
      <pubDate>Thu, 11 Feb 2010 13:12:23 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Re: Helpdesk applications</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,703,705#msg-705</link>
      <author>JamesL</author>
      <description><![CDATA[Anyone got experience of Numara Track-It? It keeps popping up as being a favourite on the websites I visit.]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,703,705#msg-705</guid>
      <pubDate>Thu, 11 Feb 2010 11:18:14 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Re: Helpdesk applications</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,703,704#msg-704</link>
      <author>abamaison</author>
      <description><![CDATA[There was a discussion on our UK Riders (http://ukriders.lasa.org.uk/) List about this a while back. Suggestions made at the time include:

 - One Zero: http://www.oneorzero.com/ (here we use one Zero as a sort of knowledgebase of support queries / answers internally) - I believe it could be installed on a web server.

- Cerberus helpdesk http://www.cerberusweb.com/purchase.php

- Request tracker - James of freecharity.org has written an article on using request tracker for helpdesk here: http://www.freecharity.org.uk/2007/02/13/how-to-build-your-helpdesk-using-request-tracker/

Feel free to sign up to the UK Riders mailing list (http://ukriders.lasa.org.uk/mailing-list/)  for further insights as things may have changed since 2007 when the original discussion took place.

Good luck with finding something that works for you!]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,703,704#msg-704</guid>
      <pubDate>Thu, 11 Feb 2010 11:08:48 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Helpdesk applications</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,703,703#msg-703</link>
      <author>JamesL</author>
      <description><![CDATA[Please can anyone recommend any helpdesk software? We currently use the free SharePoint helpdesk template but it has limited functionality. I would like to do the following:

Web and email issue submission
Email notification of job submission
Self-service - access to knowledgebase or if possible suggested articles based on the content of the job
Status notification on request
Job escalation
Reporting - I want to produce reports with graphs to show departmental heads the status of open jobs and stats on jobs completed each week (number of jobs, time taken, number of jobs per department, top users reporting jobs, etc.).

Thanks for any help you can provide.

James]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,703,703#msg-703</guid>
      <pubDate>Thu, 11 Feb 2010 10:04:41 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: should social networking site be banned at work?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,316,700#msg-700</link>
      <author>iangoodman</author>
      <description><![CDATA[Thanks for the responses.

Would be interested to see any good examples of organisations using facebook pages, especially for small organisations as I think this could be really useful.]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,316,700#msg-700</guid>
      <pubDate>Thu, 21 Jan 2010 11:33:05 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: should social networking site be banned at work?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,316,699#msg-699</link>
      <author>jodysmith</author>
      <description><![CDATA[Hello,
Banning social networking sites is not a solution to the problem. It will increase the resentment in the minds of the employees. Instead a more feasible and smart use of them should be encouraged.
[url=http://www.newtonit.co.uk]Business Continuity UK[/url].]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,316,699#msg-699</guid>
      <pubDate>Mon, 18 Jan 2010 06:34:58 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: Remote working</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,695,698#msg-698</link>
      <author>abamaison</author>
      <description><![CDATA[You might want to take a look at a couple of knowledgebase articles if you need to make a case http://www.ictknowledgebase.org.uk/remoteworkingbenefits. And there's some good advice about setting up a home office http://www.ictknowledgebase.org.uk/homeoffice.]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,695,698#msg-698</guid>
      <pubDate>Fri, 15 Jan 2010 10:44:00 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: Remote working</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,695,696#msg-696</link>
      <author>s_rule</author>
      <description><![CDATA[We only have remote access to email which meant staff could do some work but as they don't have access to files there was a limit to what they could do.

This is something we are going to evaluate as a result of this cold snap as it would have allowed us to be more flexible with staff.]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,695,696#msg-696</guid>
      <pubDate>Thu, 14 Jan 2010 15:24:44 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Remote working</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,695,695#msg-695</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[With the recent cold snap causing major transport and operational problems, would remote working have helped your staff carry on from home? Do you already have this in place and, if so, what are the pros and cons?

Ian R @ Lasa]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,695,695#msg-695</guid>
      <pubDate>Thu, 14 Jan 2010 15:18:10 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: Disaster Recovery &amp; Business Continuity</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,48,694#msg-694</link>
      <author>abamaison</author>
      <description><![CDATA[Another resource you might find useful is http://npccny.org/info/disaster_plan.htm a  template for assessing and beginning to formulate your plan.]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,48,694#msg-694</guid>
      <pubDate>Wed, 13 Jan 2010 15:42:43 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: Disaster Recovery &amp; Business Continuity</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,48,693#msg-693</link>
      <author>jodysmith</author>
      <description><![CDATA[Hello,
Well disaster recovery and business continuity planning varies according to situation and its gravity. Therefore it would be helpful if you would specify them. 
[url=http://www.newtonit.co.uk]Business Continuity UK[/url].]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,48,693#msg-693</guid>
      <pubDate>Wed, 13 Jan 2010 06:41:49 +0000</pubDate>
    </item>
    <item>
      <title>[General] Who do you trust?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?27,692,692#msg-692</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[Microsoft is still far and away the most trusted IT brand among charities, according to new research from ASI Europe. Of the more-than-100 charities that responded to a question about which brands they trusted most, more than twice as many said Microsoft than any other brand. Trailing behind were HP, Dell, Google and then Apple. Source: Civil Service IT 

Is Microsoft the ICT brand that you trust the most? Or are you putting your faith in Apple or the open source community?

Ian R @ Lasa]]></description>
      <category>General</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?27,692,692#msg-692</guid>
      <pubDate>Mon, 14 Dec 2009 18:10:17 +0000</pubDate>
    </item>
    <item>
      <title>[Accessibility &amp; Inclusion] Re: Website inaccessibility - a rant in 6 chapters followed by a soothing hymn to Glaucoma</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?12,224,691#msg-691</link>
      <author>abamaison</author>
      <description><![CDATA[More on the positive side... 10 simple web accessibility tips you can do today http://bit.ly/79Y3N0]]></description>
      <category>Accessibility &amp; Inclusion</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?12,224,691#msg-691</guid>
      <pubDate>Fri,  4 Dec 2009 13:52:55 +0000</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Re: Social media policy for voluntary organisations</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,685,690#msg-690</link>
      <author>abamaison</author>
      <description><![CDATA[Social Media 4 Good has a post about the Social media staff guidelines for the International Red Cross Red Crescent (IFRC): http://bit.ly/63cJPH. You can also download the IFRC guidelines as a PDF.]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,685,690#msg-690</guid>
      <pubDate>Tue,  1 Dec 2009 10:42:49 +0000</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Re: Social media policy for voluntary organisations</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,685,689#msg-689</link>
      <author>s_rule</author>
      <description><![CDATA[Although not a policy as such have a look at the Knowledgebase article Women’s Resource Centre’s Journey into Social Media - http://www.ictknowledgebase.org.uk/wrcsocialmediajourney to see how social media has been used by one organisation.]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,685,689#msg-689</guid>
      <pubDate>Tue,  1 Dec 2009 10:19:10 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: should social networking site be banned at work?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,316,688#msg-688</link>
      <author>abamaison</author>
      <description><![CDATA[There are a couple of good posts on social media staff guidelines here: http://bit.ly/8ywMoJ - Amy Sample Ward's summary of Social media staff guidelines for the International Red Cross Red Crescent (IFRC) - available in full here: http://bit.ly/63cJPH]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,316,688#msg-688</guid>
      <pubDate>Thu, 26 Nov 2009 11:56:55 +0000</pubDate>
    </item>
    <item>
      <title>[New Media] Violence against women and ICTS</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?28,687,687#msg-687</link>
      <author>abamaison</author>
      <description><![CDATA[A new resource bit.ly/4j1xmz GenderIT: Violence Against Women and ICTS&quot;. 

In this GenderIT.org thematic bulletin you can find new articles, featured resources and more on the theme of Violence against women and Information Communication Technologies, as well as country reports (including Argentina, Brazil, Colombia, Cambodia, Democratic Republic of Congo, Malaysia, Pakistan and others).]]></description>
      <category>New Media</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?28,687,687#msg-687</guid>
      <pubDate>Fri, 20 Nov 2009 13:44:14 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: should social networking site be banned at work?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,316,686#msg-686</link>
      <author>laucat</author>
      <description><![CDATA[well social networking sites are usefull for business, but people may abuse of them at work but still I don't think they have to be banned, WEll and a extra comment of social networking sites it's the number of them that we had they are over300 I saw a list about 4 days ago and I just found another one www.urselections.com]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,316,686#msg-686</guid>
      <pubDate>Thu, 19 Nov 2009 20:28:29 +0000</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Social media policy for voluntary organisations</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,685,685#msg-685</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[Has your organisation recently started using social media? Has it thought through the potential issues and dangers and established or worked on a social media policy (as discussed by Dee Allbritton over on NTEN's blogs http://bit.ly/4FBn63)? I'd be interested to hear from anyone that has, how you went about it and whether there's a policy that could be shared with others in the sector.

Ian R @ Lasa]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,685,685#msg-685</guid>
      <pubDate>Thu, 19 Nov 2009 12:04:03 +0000</pubDate>
    </item>
    <item>
      <title>[Hardware] Used computer part required: London Taxi Company</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?24,684,684#msg-684</link>
      <author>tom240</author>
      <description><![CDATA[HI

 We are a taxi company Hummingbird Cars in London. We provide Airport Transfer service from all london airports.  

We are new in the business and we require to buy computer parts like monitors, Processor, mouse, keyboards, can any one suggest where we can get cheap and good condition computer parts 

http://www.hummingbirdcars.com 

Thank you 

Tom]]></description>
      <category>Hardware</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?24,684,684#msg-684</guid>
      <pubDate>Sat,  7 Nov 2009 16:32:17 +0000</pubDate>
    </item>
    <item>
      <title>[Security] Re: online backup ??</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?23,679,683#msg-683</link>
      <author>scottpaul</author>
      <description><![CDATA[Go through http://top10onlinebackup.com/ for the list of online backup service provides. You will get top 10 online service provider on web. My personal preference holds to 
BackupandShare.com, since it’s so simple to use and allows me to easily take my incremental backups which I can schedule weekly or daily. They also provide windows 

mobile backup solution free with them. So this is an added advantage for me.]]></description>
      <category>Security</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?23,679,683#msg-683</guid>
      <pubDate>Sat,  7 Nov 2009 04:53:52 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: newly released operating systems</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,677,682#msg-682</link>
      <author>s_rule</author>
      <description><![CDATA[Am just about to upgrade to Windows 7 and think this will be helpful information.e. 

Will certainly be sticking to the &quot;walk (slowly) idea.]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,677,682#msg-682</guid>
      <pubDate>Fri,  6 Nov 2009 11:55:50 +0000</pubDate>
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