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    <title>ICT Knowledgebase forum</title>
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    <language>EN</language>
    <pubDate>Mon, 30 Aug 2010 10:06:45 +0100</pubDate>
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    <category>ICT Knowledgebase forum</category>
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    <item>
      <title>[Software] Re: choosing software</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,488,746#msg-746</link>
      <author>chrisadam12</author>
      <description><![CDATA[The five types you will encounter are (note that registration may be required before you can use the software):

Open Source Software: will be provided under the http://www.gnu.org/ (in this case, 'Free' is closer to 'free speech' rather than 'free goods'!). Open source is normally associated with GNU/Linux, BSD, Solaris, Mac OS X. But there now plenty of Open Source software for Microsoft Windows. Though you may be able to get help at forums, you may need to pay for expertise if you don't have it.
Free 'Lite' Versions of Commercial Software: These are normally limited functionality in some way: (you can't import, print, export, …). Alternative, all the functionality will be there, but you would be limited to the number of records you can deal with. Support may not be provided or may be limited.
Personal Editions: These are provided free for personal use but not for commercial use.
Trial Versions: OK, it's not 'free' but the trial period will help you decide if its worth paying for without spending a penny/dime. Depending on the providers marketing strategy, you will normally get one month's free trial.
Shareware: You get to try the software and then pay for additional functionality or to use the software after it stops working following the trial period
Freeware: Free to use and while you can't expect any regular (if any) upgrades, some software is more up-to-date than other fully paid for software!







______________________________________________________________


Want to get-on Google's first page and loads of traffic to your website? Hire a SEO specialist from Ocean Groups [url=http://oceangroups.org/] seo specialist [/url]]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,488,746#msg-746</guid>
      <pubDate>Mon, 30 Aug 2010 10:06:45 +0100</pubDate>
    </item>
    <item>
      <title>[Software] Re: Free Software</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,128,745#msg-745</link>
      <author>chrisadam12</author>
      <description><![CDATA[The FSF advocates for free software ideals as outlined in the Free Software Definition, works for adoption of free software and free media formats, and organizes activist campaigns against threats to user freedom like Windows 7, Apple's iPhone and OS X, DRM on ebooks and movies, and software patents.
We promote completely free software distributions of GNU/Linux, and advocate that users of the GNU/Linux operating system switch to a distribution which respects their freedom.
We drive development of the GNU operating system and maintain a list of high-priority free software projects to promote replacements for common proprietary applications.
We build and update resources useful for the free software community like the Free Software and Hardware Directories, and the free software jobs board. We also provide licenses for free software developers to share their code, including the GNU General Public License.
A strong free software movement focused on the principled issues of software freedom — and a strong FSF in particular — will determine what freedoms the next generation of computer users enjoy. At stake is no less than the next generation's autonomy.



_____________________________________________



Want to get-on Google's first page and loads of traffic to your website? Hire a SEO specialist from Ocean Groups [url=http://oceangroups.org/] seo specialist [/url]]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,128,745#msg-745</guid>
      <pubDate>Mon, 30 Aug 2010 10:04:14 +0100</pubDate>
    </item>
    <item>
      <title>[New Media] Cloud based services</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?28,744,744#msg-744</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[Does the cloud* beckon? Are you using any cloud based services? Are you putting your faith in Googledocs or Zoho? Why not let us know who you are using and trust.
* See Wikipedia for a definition of cloud computing - http://en.wikipedia.org/wiki/Cloud_computing]]></description>
      <category>New Media</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?28,744,744#msg-744</guid>
      <pubDate>Mon, 16 Aug 2010 16:00:45 +0100</pubDate>
    </item>
    <item>
      <title>[General] Consumer Protection</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?27,743,743#msg-743</link>
      <author>Jake22</author>
      <description><![CDATA[One of my clients bought a POS system for £16,000.00 from a company who was subject of a management buyout. 
This “new” company has refused to provide my client with support for their proprietary software unless he basically buys a whole new system over again which I think is scandalous. 
Surely there must be a way round this situation because they are the only people who can provide my client with support and they are continuing to sell the same software but just because they bought out the company from themselves they are blackmailing their clients. 
Is there a way to get round this?]]></description>
      <category>General</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?27,743,743#msg-743</guid>
      <pubDate>Tue, 10 Aug 2010 16:34:05 +0100</pubDate>
    </item>
    <item>
      <title>[Internet, Email and Telephones] Re: Online raffle providers?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?18,741,742#msg-742</link>
      <author>iangoodman</author>
      <description><![CDATA[James

I am not sure about the legalities in terms of registering your online raffles. I did come across this site http://raffle.it/charity which offers online raffles (for a 20% commission) aimed at charities in the UK.

Also a couple of other providers highlighted here - http://www.wildapricot.com/blogs/newsblog/archive/2009/12/04/easy-online-raffles-for-uk-nonprofits.aspx

I hope this helps and would be interested to know how you get on and what experiences other organisations have of this.

Ian]]></description>
      <category>Internet, Email and Telephones</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?18,741,742#msg-742</guid>
      <pubDate>Wed, 28 Jul 2010 15:10:02 +0100</pubDate>
    </item>
    <item>
      <title>[Internet, Email and Telephones] Online raffle providers?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?18,741,741#msg-741</link>
      <author>JamesL</author>
      <description><![CDATA[Has anybody used or had experience of any online raffle providers in the UK that they could point me to? Our online services and CMS system doesn't offer this system. I can commission my CMS provider to build me something for a pretty big cost so wonderered if there are any 3rd party providers out there?

Many thanks
James]]></description>
      <category>Internet, Email and Telephones</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?18,741,741#msg-741</guid>
      <pubDate>Mon, 26 Jul 2010 16:37:55 +0100</pubDate>
    </item>
    <item>
      <title>[Security] Re: Memory stick security</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?23,646,740#msg-740</link>
      <author>iangoodman</author>
      <description><![CDATA[James

I think you are right that usb sticks are not the only concerns and as you say there are plenty of alternatives.

As mentioned previously Lasa has produced a free ICT security guide.  Aimed at voluntary sector staff with responsibility for managing and  securing ICT systems, the Security Guide - http://www.lasa.org.uk/uploads/publications/ictpublications/computanews_guides/security_guide.pdf (2MB PDF) is a valuable tool.

Thanks

Ian]]></description>
      <category>Security</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?23,646,740#msg-740</guid>
      <pubDate>Thu, 22 Jul 2010 09:32:08 +0100</pubDate>
    </item>
    <item>
      <title>[Security] Re: Memory stick security</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?23,646,739#msg-739</link>
      <author>JamesL</author>
      <description><![CDATA[Paul

Did you manage to complete your policy document. We've recently carried out an internal review of our stick usage and found the following uses:

1. Transfer of data between two work PCs
2. Transfer of data between work and home computer
3. Backup
4. PowerPoint presentations taken to third party company

The first three can be solved by a policy defining alternative methods and we'll then enforce the policy by locking down our USB ports with appropriate hardware or software solutions. The last one is really hard to solve 'cos a lot of third party companies use laptops which aren't connected to the web or network because the company doesn't want a laptop which has loads of virus infected memory sticks stuck in it connected to their corporate network, so we can't use download sites or FTP to get the PPT from our network to their laptop.

The overall problem with the data security part of the USB stick issue is that if we prevent the users stealing the data using sticks there are plenty of alternatives, the principle being the trusty DVD burner.

Anyone got suggestions on sticks and the other issues raised by stick usage?]]></description>
      <category>Security</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?23,646,739#msg-739</guid>
      <pubDate>Wed, 21 Jul 2010 17:12:25 +0100</pubDate>
    </item>
    <item>
      <title>[ICT Management] How will budget cuts affect your ICT?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,738,738#msg-738</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[We reported in the July London ICT e-bulletin that government websites are being hit hard with the defecit reduction programme. How is it likely to affect your organisation's ICT? Are you planning on keeping those PCs running for a longer before replacing? Maybe holding off on a  software upgrade? Abandoning a database project?]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,738,738#msg-738</guid>
      <pubDate>Thu, 15 Jul 2010 10:36:02 +0100</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: should social networking site be banned at work?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,316,737#msg-737</link>
      <author>adrielsko</author>
      <description><![CDATA[As a entrepreneur running your own company this is a very interesting and touchy topic... I for one love what social media is able to do and the knowledge and connections that it gives which is why I was allowing my employees to access all web 2.0 sites at one stage... In saying that, it was meant to be only on breaks, something that several employees never understood. They were browsing whilst on the phone or continually having facebook in the background as a distraction.

Eventually I had to ban these sites... I felt bad for the employees who werent misusing it but unfortunately the reality is that a handful of people often destroys for the majority.

Best, A. M. Sigleton - [url=http://www.millionaireproductreports.com/mark-ling/affilojetpack-review]Affilo Jetpack[/URL]]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,316,737#msg-737</guid>
      <pubDate>Sat,  3 Jul 2010 10:42:25 +0100</pubDate>
    </item>
    <item>
      <title>[Using Your Computer] Re: Welcome to the Using Your Computer discussion forum</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?25,41,736#msg-736</link>
      <author>ICTGURU</author>
      <description><![CDATA[What is the best way in educating users on how to make use of the changing technology in an organisation.]]></description>
      <category>Using Your Computer</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?25,41,736#msg-736</guid>
      <pubDate>Tue, 29 Jun 2010 14:17:47 +0100</pubDate>
    </item>
    <item>
      <title>[Software] Re: Office 2010?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,734,735#msg-735</link>
      <author>iangoodman</author>
      <description><![CDATA[A number of groups I have been working with as part of the Building Bridges to ICT Excellence project - http://www.lasa.org.uk/ict/building-bridges/ - have been wrestling with the question of upgrading.

Many have decided that becuase of the difference in interface for Office 2010 they are going to hold off until they have sufficient funds for staff training to make the most of the software.]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,734,735#msg-735</guid>
      <pubDate>Tue, 22 Jun 2010 09:30:36 +0100</pubDate>
    </item>
    <item>
      <title>[Software] Office 2010?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,734,734#msg-734</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[Are you going to be rushing to upgrade to Office 2010? Or will you stick with an earlier version? Maybe you are using OpenOffice or another office package. Let us know what you think.]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,734,734#msg-734</guid>
      <pubDate>Thu, 17 Jun 2010 15:02:58 +0100</pubDate>
    </item>
    <item>
      <title>[ICT Management] Re: should social networking site be banned at work?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,316,733#msg-733</link>
      <author>bobmarks</author>
      <description><![CDATA[I think proper use of this medium could be very useful as well, you dont throw the baby out due to problems that can be overcome

Ceo sudoku solver
[url=http://sudokusolver.info]sudoku solver[/url]]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,316,733#msg-733</guid>
      <pubDate>Fri,  4 Jun 2010 20:34:39 +0100</pubDate>
    </item>
    <item>
      <title>[General] Lasa Circiut Rider Conference 2010</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?27,732,732#msg-732</link>
      <author>iangoodman</author>
      <description><![CDATA[Good news! 

This year's Circuit Rider Conference will take place on Tuesday 28 and Wednesday 29 September at the Garden Museum in Lambeth Palace Road, London, SE1. Tuesday will be a full day and Wednesday will be a half day to allow people to travel home. We'll be announcing more in the next few weeks but in the meantime please make a note in your diaries - and get ready to get involved.

We are also considering running ICT surgeries for London voluntary organisations on the afternoon of Monday 27 September which will (probably) take place at Lasa's offices in London E1. We're keen to involve a number of Riders to provide advice on various aspects of ICT - if you are interested in helping out, we'd love to hear from you.

Our thanks to appiChar http://www.appichar.co.uk  for supporting this year's conference.]]></description>
      <category>General</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?27,732,732#msg-732</guid>
      <pubDate>Thu, 27 May 2010 09:50:30 +0100</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Re: Just how important is social media to smaller voluntary organisations?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,727,730#msg-730</link>
      <author>iangoodman</author>
      <description><![CDATA[I think there is a lot of information out there about social media and the sector, can be quite difficult to wade through, couople of useful bits I have come across:

Is participating in social media of value to organisations?
http://www.ncvo-vol.org.uk/networking-discussions/blogs/142/09/10/01/participating-social-media-value-organisations

Women’s Resource Centre’s Journey Into Social Media
http://www.ictknowledgebase.org.uk/wrcsocialmediajourney

Engage and Connect With Social Media (presentation slides from Rachel Beer)
http://www.slideshare.net/rachelbeer/engage-and-connect-with-social-media

Should your organisation use social networking
http://www.ictknowledgebase.org.uk/socialnetworking

Would be really good to hear from organisations making use of these tools...]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,727,730#msg-730</guid>
      <pubDate>Thu, 13 May 2010 10:44:00 +0100</pubDate>
    </item>
    <item>
      <title>[Hardware] Re: ADSL testing</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?24,728,729#msg-729</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[Hi Richard

I'm no telecoms engineer (far from it!) but it looks like this a fairly specialised (and pricey) bit of equipment that is probably a bit OTT for most ICT support staff in the sector working with small, fairly unsophisticated (systems wise) organisations.

In my experience, the concern for most installations (assuming they are working) is with regard to speed and there are a variety of online tools to check them:

If it's a BTInternet account then http://www.speedtester.bt.com

Virgin Media http://www.virginmedia.com/customers/speedtesters/

Generic tools - http://www.zdnet.co.uk/broadband-speedtest/

http://www.speedtest.bbmax.co.uk/

How reliable they are I'm not sure, I tried it for Lasa's Be ADSL and it gave different results.  But then I guess they are fluctuating - the office line should be 24Mbps and varied between 3.5 and 4.5...

I'm not sure this helps uyou too much with a decision on whether to purchase the tester but it might be cheaper to hire it in on the odd occasion that you might need it or get a specialist.

Ian Runeckles @ Lasa]]></description>
      <category>Hardware</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?24,728,729#msg-729</guid>
      <pubDate>Thu, 13 May 2010 08:35:10 +0100</pubDate>
    </item>
    <item>
      <title>[Hardware] ADSL testing</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?24,728,728#msg-728</link>
      <author>HIC-ICT</author>
      <description><![CDATA[I keep getting business spam for a £561 device to test ADSL lines. There's obviously a need and it looks neat enough but... can it be done cheaper? Perhaps with software + cable on a laptop? See: http://www.openxtra.co.uk/p/quicktest-500-adsl-tester

Richard Ross-Langley
HIC ICT Development Project (Hertfordshire)]]></description>
      <category>Hardware</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?24,728,728#msg-728</guid>
      <pubDate>Tue, 11 May 2010 14:33:53 +0100</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Just how important is social media to smaller voluntary organisations?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,727,727#msg-727</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[In Computanews 156 (May 2010, download from http://www.lasa.org.uk/publications/computanews/ ) we suggest that the recent emphasis on using social media is perhaps misplaced in some cases and that strategic thinking is ignored or rushed before implementing an inappropriate solution. If you believe the converts, it’s absolutely essential.  If you’re not tweeting, have no presence on Facebook, don’t blog, make videos or podcasts or have a supporting community, then your organisation is well nigh on invisible to the general public.  Or is it? Agree? Disagree? Any practical experience, good or bad?]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,727,727#msg-727</guid>
      <pubDate>Tue,  4 May 2010 15:16:37 +0100</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Is the sector making as much use of its web presence as possible?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,726,726#msg-726</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[In the April 2010 London ICT e-bulletin, we noted that analysis of charity websites by the consultancy Precedent says they are poor campaigning tools and often fail to use the most effective web technologies. The assessment of 60 charity websites with annual incomes ranging from about £100,000 to more than £10m, found they often lacked basic information about the charity and appeared to have little overall strategy. You can download the report direct from Precedent http://www.precedent.co.uk/  (click on reports). Does this strike a chord with you? Or is the sample that they used atypical and casts the technology use by the VCS in a poor light? Let us know what you think.]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,726,726#msg-726</guid>
      <pubDate>Thu, 15 Apr 2010 10:57:16 +0100</pubDate>
    </item>
    <item>
      <title>[New Media] Managing  hate and anger on social media sites</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?28,723,723#msg-723</link>
      <author>abamaison</author>
      <description><![CDATA[Lot's of organsations are now using twitter, facebook and other social media sites to connect with their audiences. We've been asked on more than one occasion about how to deal with people who post offensive material, but yet not stifle genuine debate or differences of opinion. For some organisations dealing with sensitive issues &quot;hate posts&quot; can be a particular problem.

Has this been a problem for your organisation? How have you dealt with it?

Heather Mansfield of Nonprofit Tech 2.0 provides some useful tips: 
http://bit.ly/aFfwR1]]></description>
      <category>New Media</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?28,723,723#msg-723</guid>
      <pubDate>Tue, 30 Mar 2010 13:42:16 +0100</pubDate>
    </item>
    <item>
      <title>[Hardware] ICT projects in low resource environments</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?24,722,722#msg-722</link>
      <author>abamaison</author>
      <description><![CDATA[For anyone needing to use ICT in low resource environments there's a good primer here: http://www.inveneo.org/?q=sustainability_primer. Mainly of relevance to organisations that may be operating in less well developed countries with poor infrastructure. But some good general nuggets about sustaining ICT projects in such environments, and some relevance to &quot;green computing&quot; issues and potentially ICT in some of the more remote locations in the UK.]]></description>
      <category>Hardware</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?24,722,722#msg-722</guid>
      <pubDate>Mon, 29 Mar 2010 11:32:07 +0100</pubDate>
    </item>
    <item>
      <title>[Software] Re: Document Retrieval Software</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,719,720#msg-720</link>
      <author>iangoodman</author>
      <description><![CDATA[Edmund

Would be interested to hear more and particularly why saving to server with &quot;sensible names&quot; is not working?

There are a number of options to store documents both internally using some form of intrane (here at Lasa we have used sharepoint to set up an intranet for staff) or using online options, take a look at the knowledgebase article Web Office Tools - http://www.ictknowledgebase.org.uk/virtualoffice]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,719,720#msg-720</guid>
      <pubDate>Mon, 15 Mar 2010 15:21:39 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Document Retrieval Software</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,719,719#msg-719</link>
      <author>EdmundWalcot</author>
      <description><![CDATA[We are a small foundation - six staff/PCs.  Trying to find a cost effective system for storing docs (various formats plus scanned PDFs) which can be reliably retrieved using small bits of data.  Our current practice of saving them to server with a 'sensible' title is not working as records grow.

Some of the commercial options available are expensive to buy, plus hefty monthly fee.

Any leads really appreciated.  Thanks. www.walcotfoundation.org.uk]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,719,719#msg-719</guid>
      <pubDate>Mon, 15 Mar 2010 10:22:32 +0000</pubDate>
    </item>
    <item>
      <title>[ICT Management] Are you backing up? Can you restore a deleted file?</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?11,718,718#msg-718</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[Is backing up a chore that you'd rather not be bothered with and just hope that things don't go wrong - or do you have things under control with daily backups of important files? Or somewhere in between? And if you are backing up, do you know how to recover lost or deleted files? Is there enough advice available for organisations struggling with data management?]]></description>
      <category>ICT Management</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?11,718,718#msg-718</guid>
      <pubDate>Fri, 12 Mar 2010 12:15:44 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Re: Helpdesk applications</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,703,714#msg-714</link>
      <author>JamesL</author>
      <description><![CDATA[Debbie

I'll send you the specific questions I need asking about Track-It regarding functionality I'd like from helpdesk software shortly.

James
Game &amp; Wildlife Conservation Trust
jlong@gwct.org.uk]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,703,714#msg-714</guid>
      <pubDate>Mon,  8 Mar 2010 17:13:22 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Re: Using open source software</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,711,712#msg-712</link>
      <author>iangoodman</author>
      <description><![CDATA[If you are considering using an Open Source Operating System take a look at the latest Knowledgebase article on Ubuntu 9.10 - Karmic and the reasons to upgrade.]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,711,712#msg-712</guid>
      <pubDate>Tue,  2 Mar 2010 11:26:46 +0000</pubDate>
    </item>
    <item>
      <title>[Software] Using open source software</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?21,711,711#msg-711</link>
      <author>Ian@Lasa</author>
      <description><![CDATA[In the February 2010 London ICT e-bulletin we're highlighted a number of developments with open source and some new and updated tools and tips. Have you considered using open source in your organisation?  Or are you already using applications such as Firefox or OpenOffice.org? Maybe you've gone &quot;all the way&quot; with Linux desktops - what have yiour experiences been?]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?21,711,711#msg-711</guid>
      <pubDate>Tue, 16 Feb 2010 12:20:33 +0000</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Re: Web hosting</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,116,710#msg-710</link>
      <author>abamaison</author>
      <description><![CDATA[You can often get cheaper hosting outside the UK however it's important to consider any potential data protection issues. See the knowledgebase article here: http://www.ictknowledgebase.org.uk/dataprotectionandweb for more info.]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,116,710#msg-710</guid>
      <pubDate>Mon, 15 Feb 2010 14:23:46 +0000</pubDate>
    </item>
    <item>
      <title>[Your Online Presence] Re: Web hosting</title>
      <link>http://www.ictknowledgebase.org.uk/forums/read.php?20,116,709#msg-709</link>
      <author>kiran1</author>
      <description><![CDATA[I hosted my site here http://www.thewebpole.com/   .Here i got the web hosting service at cheap price..It's cheap and reliable one..]]></description>
      <category>Your Online Presence</category>
      <guid isPermaLink="true">http://www.ictknowledgebase.org.uk/forums/read.php?20,116,709#msg-709</guid>
      <pubDate>Mon, 15 Feb 2010 05:24:03 +0000</pubDate>
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